Setting up a Reg.CA Email Account in Outlook Express
If this is the first time you've used Outlook Express or you don't currently have any other accounts under it, click here to skip to step 2.

Step 1 (Going to the Accounts menu)
  • Start Outlook Express (you can find it under the Start menu, or on Windows 98 or above on the "quick-launch" tray next to the Start button).
  • If it loads up immediately with "Internet Connection Wizard" and "Enter Display Name", skip to step 2.
  • Under the Tools menu, click Accounts.
  • Click the Add button, then Mail.

    Step 2 (Adding a new account)
  • For Display name, enter the name (not the email address) you'd like to appear in the "From" line of your emails. For instance, "John Smith" or "RegCA Sales". Click Next.
  • For E-mail address, enter the email address you'd like to use at your domain. For example:,,, etc. Click Next.
  • Set My incoming mail server is to POP3 server. Set both Incoming mail and Outgoing mail to be your domain name. For example: Click Next.
  • If you've already set up an email address, enter it in as the Account name, and it's password for Password. If you haven't yet set up an email address (or you're using a MiniSite), put your domain name in for Account name.
    Make sure Secure Password Authentication is NOT checked, then click Next.
  • Click Finish.

    Step 3 (Enabling Outgoing Authentication)
  • Under the Tools menu, click Accounts.
  • Click the Mail tab, then double-click on the email account you just created (it usually shows here as the domain name such as
  • Click the Servers tab, then under Outgoing Mail Server, check off My server requires authentication
  • Some major ISP's (such as AOL,Sympatico,MSN,etc) block outgoing email. If you're using one of these providers, or you receive this error when trying to send an email:
    The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was ''. Subject 'Test', Account: '', Server: '', Protocol: SMTP, Server Response: '550 5.7.1 ... Relaying denied. IP name lookup failed [X.X.X.X]', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
    Click here to run a port test to find an available port.
    Click the Advanced tab. Change the Outgoing mail (SMTP) port from 25 to 26 or use or 2500 or 587 (or any port that the port test showed as available - it varies by ISP).
  • Click Ok, then Close.

    Still Having Problems?
    If you are using Rogers broadband click here.
    Over the last few years, more and more ISP's have started to require their subscribers to use their SMTP server to send mail.
    This allows them to monitor spammers, and help to reduce to the overwhelming amounts of spam and exploitation that occurs daily with email.
    In this case we suggest you set your  outgoing mail server to exactly the same setting as you use for your ISP.
    If you are not certain what these are: check on this list below for your ISP.
    Provided with each ISP that blocks, is their respective SMTP server setting.

    This list has been compiled by the Support staff over the last year. It is not an complete list of ISPs that require that their clients use their SMTP servers, however, it is as accurate as possible at this time.

    AT&T Global:
    Bell internet highspeed (Canadian):
    Bell south: (Australian): contact service provider for Settings.
    Charter Communications:
    Cinncinnati Bell/Fuse Dial-up: /east / central
    Cox: - -
    Etisalat (UAE):
    Megared (Mexico): contact service provider for Settings.
    OOL (Optimum Online):
    Pacific Bell (Pacbell):
    Road Runner(NYC): (for other states, and regions contact your Road Runner Support team)
    Rogers Hi-Speed (Canadian):
    SBC Yahoo:
    Spectrum DSL 
    US Internet
    Verizon(alt): or
    Wide Open West 
    XO Communications or
    Yahoo (Canadian): contact service provider for Settings.

    More will be added as we go, but this is as comprehensive a list we have to date.
    Please note that these servers may change and are general.
    We recommend that you contact your ISP to get your specific configuration.

    If you have any corrections or  know of another ISP and it is not listed here, please let us know and we'll be sure to add it.

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